dod mom necklace

Shipping Policy

At Montana Envy, we’re committed to delivering your products with care.

• Made to Order: Please allow 2-7 business days for production before shipping.
• Shipping Times: Delivery typically takes 4-8 business days, depending on your location.
• Shipping Fees: Orders over $75.00 qualify for free shipping, while orders under $75.00 have a $5.99 flat rate.
• Multiple Packages: To ensure the best pricing and quality, your order may arrive in multiple packages, each with a tracking number.
• Order Changes and Address Updates: You have a 2-hour window after placing the order to modify your order or shipping address. After this time, changes may no longer be possible.
• Expedited/Express Delivery: Contact our customer care team at customercare@montanaenvy.store for options and any additional costs.
• More Details: For more information, please refer to our Shipping Policy.

Return Policy

At Montana Envy LLC, we want you to be completely satisfied with your purchase. However, since all items are made-to-order and personalized, returns and refunds are only available in specific situations.

• Defective or Damaged Products: If your item arrives damaged or defective, contact us within 7 days of delivery with clear photos of the issue. We’ll provide a replacement or refund.
• Incorrect Products: If you receive the wrong item, notify us within 7 days of delivery, and we’ll arrange for an exchange or refund.
• Non-Returnable Situations: We cannot accept returns due to customer errors (incorrect customization, size, color) or changes of mind. Please double-check your order details before submitting.
• Refunds: Once approved, refunds are processed to your original payment method and typically take 3-10 business days.

For full details, please refer to our Return Policy.

For more information or to initiate a return, contact us at customercare@montanaenvy.store.