Return Policy
At Montana Envy LLC, we want you to be completely satisfied with your purchase. However, since all items are made-to-order and personalized, returns and refunds are only available in specific situations.
- Defective or Damaged Products: If your item arrives damaged or defective, contact us within 7 days of delivery with clear photos of the issue. We’ll provide a replacement or refund.
- Incorrect Products: If you receive the wrong item, notify us within 7 days of delivery, and we’ll arrange for an exchange or refund.
- Non-Returnable Situations: We cannot accept returns due to customer errors (incorrect customization, size, color) or changes of mind. Please double-check your order details before submitting.
- Refunds: Once approved, refunds are processed to your original payment method and typically take 3-10 business days.
For full details, please refer to our Return Policy.
For more information or to initiate a return, contact us at customercare@montanaenvy.store.